1. Preamble

1.1. These General Terms and Conditions shall apply unless otherwise expressly agreed in writing between the parties.

1.2. These General Terms and Conditions are available on the website www.blindjohn.lu. By placing an order, the buyer is deemed to have read, understood, and accepted them. If an offer is issued directly by the seller, the buyer is deemed to have accepted these terms upon acceptance of the offer.

1.3. These terms govern the relationship between the parties, excluding any other general or special conditions from the buyer. Such buyer conditions shall not apply to the seller under any circumstance.

1. Definitions and Contact Details

2.1. In these General Terms and Conditions, the following terms shall have the meanings assigned below, whether used in the singular or plural:

• 2.1.1. Website owner : Multiple Entrepreneurship Worldwide S.à r.l. (M.E.W. SARL)
• 2.1.2. The Brand : Blind John – A brand owned by M.E.W. SARL.
• 2.1.3. Client / Consumer / Buyer / You: Any individual or legal entity purchasing or using products or services from Blind John for non-professional purposes.
• 2.1.4. Professional: Any entity not defined as a Consumer above, acquiring or using products wholly or partly for professional purposes.
• 2.1.5. Seller / We / Our / Us: M.E.W. S.à r.l.
• 2.1.6. Producer: M.E.W. S.à r.l.
• 2.1.7. Website: Refers to www.blindjohn.lu
• 2.1.8. GTC: General Terms and Conditions, this document

2.2. Postal Address: Multiple Entrepreneurship Worldwide S.à r.l., Zone industrial hall 4, 5280 Sandweiler

1. Intellectual Property Clause

3.1. The website and its content are the intellectual property of M.E.W. S.à r.l.

3.2. The content, including but not limited to text, photographs, publications, downloadable documents, and original creations, is protected by copyright law. No rights are transferred to the user without the prior written consent of M.E.W. S.à r.l.

3.3. Any reproduction, use, distribution, translation, or adaptation of the website or its content, in full or in part, is strictly prohibited without prior written consent.

3.4. The website is intended for personal, non-commercial use. Any other use requires prior written authorization.

1. Contract Formation

4.1. Under Luxembourg Civil Code provisions, the contract is concluded when:

• 4.1.1. You click the confirmation button after reviewing the order details and total price and having the opportunity to correct any errors.
• 4.1.2. The order is received by the seller.
• 4.1.3. The seller confirms the order in writing via email.
• 4.1.4. The buyer expressly accepts the price offer in writing by email (or fax if no email is known).

4.2. Seller representatives have no signing authority. Contracts negotiated through them must be confirmed in writing by the seller’s authorized representative.

4.3. In accordance with civil code provisions, unemancipated minors or protected adults cannot enter into contracts. By submitting an order, the buyer confirms being over 18 years of age. M.E.W. S.à r.l. is not liable if this condition is violated. A confirmation email will be sent with details of the total price, taxes, shipping cost, delivery location, and timeline.

4.4. In online sales, goods are considered accepted unless the buyer submits a written complaint with acknowledgment of receipt within 3 days of delivery.

4.5. The contract is archived. Orders (including data and GTC applicable at the time) are stored for 5 years. You may request access by emailing info@blindjohn.lu or writing to M.E.W. S.à r.l., ZI Rolach, 5280 Sandweiler; RCS B213422; VAT LU 29297071.

4.6. We reserve the right to refuse any order where there is sufficient suspicion of fraud.

4.7. We use Stripe for payments (see Stripe’s Privacy Policy), meaning we do not handle or store your banking information. M.E.W. S.à r.l. does not have access to your credit card number.

4.8. Orders may be placed:

• Via our website: www.blindjohn.lu (available 24/7)
• By email: info@blindjohn.lu
• Via social media channels
• By phone: +352 26 35 28 33

4.9. Contracts may be concluded in French or English.

1. Order Cancellation

5.1. In the case of distance selling (online or by phone), Article L. 221-3 of the Luxembourg Consumer Code grants the buyer a right of withdrawal within 14 days of placing the order. However, for any order defined as « custom-made » (i.e., requiring specific production by the seller), cancellation is not permitted. If such an order is cancelled, the full agreed price remains due and will be invoiced in full to the buyer.

1. Descriptive Documents

6.1. Weights, dimensions, capacities, prices, and other data found in catalogues, websites, brochures, advertisements, emails, etc. are provided for informational purposes only and are not binding on the seller.

6.2. The seller is only bound by the final data expressly stated in the contract or in the order confirmation issued by the seller.

1. Packaging

7.1. Products are generally delivered in the packaging specified in the order confirmation.

7.2. In case of packaging unavailability, the seller may deliver the products in equivalent packaging.

7.3. Brands represented by the seller may require packaging policy changes at any time. The buyer unconditionally accepts any such changes.

1. Shipping and Transfer of Risk

8.1. Only the quantity actually delivered will be invoiced.

8.2. If the order is collected by the buyer from the seller’s premises, the buyer assumes all risks upon possession.

8.3. If the buyer uses their own carrier, transport is at the buyer’s own risk. The carrier shall provide a CMR transport document to the seller. No claims can be made against the seller regarding damages or quantity shortages upon delivery.

8.4. If the seller handles shipping, they are responsible until delivery at the location specified by the buyer. Risk transfers to the buyer upon receipt. If the buyer does not accept the goods when made available, risk transfers at the time the goods arrive at the agreed location.

8.5. The seller shall not be liable for loss or damage during transport caused by force majeure or other extraordinary and unforeseeable circumstances beyond their control. Examples include: transport strikes, natural disasters, fires, power outages, and telecommunication failures.

1. Delivery Times

9.1. Delivery times are indicative and cover the period from order confirmation to departure from the seller’s premises. Transport and customs delays are not included.

9.2. Delivery times may be extended if the buyer fails to provide necessary information or meet contractual obligations, including payment.

9.3. Unless otherwise expressly agreed, delays shall not justify order cancellation or claims for compensation.

1. Warranty

10.1. In the event of non-conformity, the buyer may return the product for a refund or request a partial refund. The sale cannot be cancelled for minor defects. The seller may offer a replacement instead of cancellation. Conformity must be restored within one month of product return. Beyond this period, the buyer may seek a refund or partial refund.

10.2. Only products returned in their original packaging with a detailed description of the issue are eligible for warranty claims.

10.3. To activate the warranty, the buyer must open a support request via email to info@blindjohn.lu. Without this step, the warranty will not apply.

10.4. The warranty does not cover any secondary costs incurred by the buyer (e.g., distribution, marking, or handling of products).

1. Payments

11.1. Retention of Title Clause: Products remain the property of the seller until full payment is received.

11.2. Payments are to be made in euros or another currency expressly stated in the contract, net of any discount, unless agreed otherwise by the seller.

11.3. Invoices may be sent by email or post. By accepting these terms, the buyer agrees to receive invoices by email.

11.4. Invoices are due as stated. Late payment incurs a flat penalty of 15% and interest of 12% annually, calculated from the invoice date.

11.5. All taxes, current or future, of any kind, are the responsibility of the buyer.

11.6. If the buyer provides incorrect information about the destination or VAT registration, leading to VAT reassessment, they must pay the full VAT and any penalties charged to the seller.

1. Severability Clause

12.1. If any provision of these terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force. The invalid clause will be replaced with a legally valid one having similar effect.

1. Governing Law and Jurisdiction

13.1. Any disputes regarding the validity, interpretation, or execution of the contract shall be subject to the exclusive jurisdiction of the courts of the Grand Duchy of Luxembourg.

13.2. Luxembourg law shall apply unless expressly agreed otherwise in writing.

The contract is governed solely by Luxembourg law. Any dispute not resolved through mediation shall be settled exclusively under Luxembourg legislation.

Website Publisher

Multiple Entrepreneurship Worldwide S.à r.l.
166 route de Trèves
L-6940 Niederanven
RCS B213422
VAT LU 29297071